Privacy Policy
Your Medical Information is Protected
Vignesh Multi Speciality Hospital is committed to protecting your personal and medical information
This privacy policy applies to all three branches: Salem (Main), Namakkal, and Rasipuram
At Vignesh Multi Speciality Hospital, we understand that your medical information is highly personal and sensitive. We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with applicable laws and medical ethics.
This Privacy Policy explains how we collect, use, protect, and share your personal and medical information across all our branches in Salem, Namakkal, and Rasipuram.
Personal Information:
- Name, age, date of birth, gender
- Contact information (phone, email, address)
- Emergency contact details
- Identity verification documents
- Insurance information (if applicable)
Medical Information:
- Medical history and current health conditions
- Symptoms, diagnoses, and treatment plans
- Medications, allergies, and adverse reactions
- Laboratory results and medical reports
- Treatment outcomes and follow-up notes
- Consultation records and doctor's notes
Technical Information:
- Website usage data and cookies
- Appointment booking system logs
- Communication preferences
- Device and browser information
Medical Care & Treatment:
- Providing medical consultations and treatments
- Developing personalized treatment plans
- Monitoring your health progress
- Coordinating care between our branches
- Emergency medical situations
Administrative Purposes:
- Scheduling and managing appointments
- Billing and payment processing
- Insurance claim processing
- Maintaining medical records
- Quality improvement initiatives
Communication:
- Appointment reminders and confirmations
- Treatment follow-up communications
- Health education and wellness tips
- Emergency notifications
- Service updates and announcements
Authorized Sharing:
- With Your Consent: When you explicitly authorize us to share information
- Medical Referrals: With other healthcare providers for your treatment
- Emergency Situations: To protect your life or health in emergencies
- Legal Requirements: When required by law or court orders
- Insurance Processing: For claim verification and processing
- Family Members: With your designated emergency contacts when necessary
Service Providers:
We may share limited information with trusted service providers who help us operate our hospital, such as:
- Medical equipment and software providers
- Laboratory and diagnostic services
- Pharmacy services
- IT support and security services
- Billing and payment processors
All service providers are bound by strict confidentiality agreements and data protection requirements.
Technical Safeguards:
- SSL encryption for all online communications
- Secure, password-protected medical record systems
- Regular security updates and system monitoring
- Encrypted data storage and backup systems
- Secure network infrastructure with firewalls
- Multi-factor authentication for staff access
Physical Safeguards:
- Restricted access to medical records areas
- Locked filing cabinets for physical documents
- Security cameras in sensitive areas
- Visitor access controls and identification
- Secure disposal of confidential documents
Administrative Safeguards:
- Staff training on privacy and confidentiality
- Regular privacy policy updates and reviews
- Access controls based on job responsibilities
- Incident response and breach notification procedures
- Regular privacy compliance audits
You have the following rights regarding your personal and medical information:
Access Rights:
- Request copies of your medical records
- Review your personal information
- Obtain treatment summaries
- Access billing and payment records
Control Rights:
- Request corrections to inaccurate information
- Restrict certain uses of your information
- Request confidential communications
- Withdraw consent for non-essential uses
Notification Rights:
- Be notified of privacy breaches
- Receive updates to privacy policies
- Know who has accessed your records
- Understand how your information is used
Complaint Rights:
- File complaints about privacy practices
- Report suspected privacy violations
- Request privacy officer consultation
- Appeal privacy-related decisions
Retention Periods:
- Medical Records: Retained for 7 years after last treatment or as required by law
- Billing Records: Retained for 7 years for tax and audit purposes
- Appointment Records: Retained for 3 years for scheduling and follow-up
- Website Data: Retained for 2 years or until you request deletion
- Emergency Records: Retained permanently for critical health information
Secure Disposal:
When retention periods expire, we securely dispose of your information using:
- Secure shredding for physical documents
- Certified data wiping for electronic records
- Documented destruction processes
- Third-party certified disposal services when necessary
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our Privacy Officer:
Mailing Address:
Privacy Officer
Vignesh Multi Speciality Hospital
Opp. to Uzhavar Sandhai, Junction
Salem – 636005, Tamil Nadu
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated policy on our website
- Send notification emails to registered patients
- Display notices in our hospital branches
- Provide a summary of key changes
- Allow time for review before implementation
Your continued use of our services after policy updates indicates your acceptance of the revised privacy policy.
This privacy policy is designed to comply with applicable laws and regulations, including:
- Information Technology Act, 2000 (India)
- Personal Data Protection Bill (India)
- Medical Council of India guidelines
- Tamil Nadu Medical Council regulations
- Healthcare data protection standards
- International privacy best practices